Shipping & Returns
All returns must be completed within 7 days upon receiving. You must call 800-616-2510 to receive a RMA (e-mails will not be accepted). All tires returned must be in original packing with all paperwork still in the packing slip. We can not accept a tire once it has been mounted on a rim (No acceptations). If the tire has been mounted and you say that it has not, we will be able to detect this. Mounted tires leave cut marks in the bead which we inspect for upon receiving all returns. If this is the case, the customer will be responsible for all shipping charges incurred while shipping the tire back. All returns are subject to a 15% re stocking fee($15.00 minimum) unless the return is due to a mistake by Roadway Tire. Once the product is received and has passed inspection, a credit will be issued to the original credit card used to place the order minus, any shipping charges and re stocking fee's.
Tire Hero will not be responsible stolen products after being delivered by UPS. It is the customers responsibility to track their packages, and make arraignments for someone to be home to receive the package. If no one is home upon UPS's arrival the driver will leave the packages(usually out of plain site, depending on the driver), and no signature is required. Once again it is the customers responsibility to ensure the security of their packages once left by UPS. Tire Hero will not be responsible for shipping delay's due to UPS logistics and scheduling. All overnight and 2nd day express orders must be confirmed by telephone 800-616-2510. Due to certain restrictions by UPS we can not ship to an A.P.O or F.P.O address. For local pick up please call ahead to ensure that your tires are in stock and at our warehouse ready to be picked up. You can order your tires directly from our website and when checking out of our shopping cart please select "Pick Up" from our shipping menu, and you will not be charged any shipping and we will know that you are coming to pick your tires up. Our only pick up location is: 1301 Sw 2nd St Pompano Beach Fla, 33069